FAQ (Frequently Asked Questions)
What is SwimMarketplace and how does it work?
Does it cost anything to use SwimMarketplace?
What are the seller fees?
Do buyers pay any SwimMarketplace fees?
Can you give an example of fees?
Are items new or used? Can I trust the quality of used gear?
How do I pay for an item, and is payment secure?
What payment methods do you accept?
Someone asked me to pay off-platform (Venmo/Zelle/PayPal). Should I?
How does shipping work? Who pays for shipping?
How do I choose my shipping method?
What if my item never arrives (Not Received)?
What if my item isn't as described (Not As Described)?
What counts as "Not As Described"?
How long does the seller have to respond to a request?
When does SwimMarketplace step in?
Can I return an item?
Who pays return shipping if the item is Not As Described?
How long do I have to ship the item back after a return is approved?
What happens if no one responds in a request?
How do I sell an item on SwimMarketplace?
What should I do to avoid "Not As Described" issues?
What if a buyer files a credit card chargeback?
How do I contact SwimMarketplace Support?
When will you respond?
What should I include so you can help fast?
Email us at info@swimmarketplace.com.